Google: Home Hub smart display

A smart display is a device that people can interact with by voice or by touch, which is extra fun for a UX writer.

Scenario

Having a combination of voice and buttons is an interesting puzzle. The prompts on the buttons are guide rails for people, but can also be used to prompt them to chose an option or explore something new.

Approach

Working as a team of three with an interaction designer and researcher, we built a prototype and set it up on a touchscreen laptop which mimicked the experience of using a smart display. We then observed 12 participants in a lab study.

Results

This didn’t launch, but led me to learn about conversation design and join internal talks on the topic. To get up to speed on Google’s practices, I attended office hours with the lead writer for the device. Our UX team also ordered several competitors devices, and I took them home to use them for cooking, getting directions, ordering pizza, and other day-to-day activities. Sometimes you have to be your own lab rat :).